Ordering, Shipping & Guarantee
Ordering & Fine Print
When you place an order with us. Here’s what happens next. First, we get a soft warm glow in our hearts. Then we get to work.
Your order goes into processing mode early on the day of shipment. At that point, we conduct last-minute health inspections for all your livestock and begin the packing process. We ship our marine life in water (duh) and pure oxygen. We look at the weather through the FedEx hubs, and at your location, to determine the optimal heat packs, cool packs, or nothing packs to put in the styrofoam box.
If there is a problem with any marine life… we’ve gotta make a call. If you put in the order notes: “Exact Order Only”, we will know that any substitutions or size adjustments cannot be made and we will put your order on hold until the exact requirements are available, or we talk to you for further instructions. Absent any order notes, we are going to ship if 75% of your order value is available and we will refund what we do not ship. Also, we reserve the right to ship an animal one size up or down if your requested size isn’t available. Again, if you have a certain size requirement’s let us know in the order notes.
Once you order, your order is billed and cancellations are not allowed. We have taken the purchased animal out of our inventory system and reserved it for you. If you decide for any reason that you want to cancel before we ship, we will charge a 20% restocking fee. Someone has to pay for the wasted labor, bags, oxygen, order management, and administration to put the halt on that order. We could just charge more to all our customer’s to cover this, but that doesn’t seem fair. We hope you agree and understand.
One last thing. Like all online retailers, we do not accept returns for any reason. You must receive and accept the package on its day of arrival at the FedEx hold location. Trying to return the marine life, refusing the marine life, ignoring or forgetting it is there, or in any way jeopardizing the marine life’s health will void all guarantees and earn you bad karma.
Hopefully, this all sounds reasonable to you. Streamlining the process helps keep our prices low, and we want to be transparent with how we operate. In the end, the quality and health of the marine life we ship is our first responsibility.
Shipping
Free shipping for orders over $149 and only $34.99 shipping for orders under $149. There is a $9.99 packaging fee per order. If shipping to Alaska, there is a $25 fee.
Everything Ships FedEx Overnight to a FedEx Hold location that you choose. If you paid $6.99 more and got delivery beyond the hold location, your order is coming to you FedEx Priority Overnight. That means it will be there by 1030 AM to most, but not all, locations. (mostly outlying locations have a different timetable).
We ship Monday through Thursday for delivery the next business day. So, if you order Wednesday, we will ship Thursday and you will get it Friday. If you order on Saturday, we will ship Monday for Tuesday arrival…and so on.
You will get an email with FedEx Tracking information when your order is processed the night before delivery.
We monitor all the deliveries and will likely know before you do if there is a FedEx Delivery Exception. This rarely happens but does happen. We will know early the next morning if there is an issue and will work with you on the new delivery schedule which will almost always be the next day. Side Note. Never refuse a shipment. We will not refund your money and you will kill the livestock. Don’t worry; we pack like it is a three-day journey, not overnight.
Once you have your package, acclimate immediately. Congratulations and Enjoy!
Guarantee
Ok, so first we apologize if there was a problem with your order. Sorry that you are having to visit this section of the site.
Every order comes with a guarantee that your livestock will get to you alive. The guarantee is good for 3 hours after it leaves FedEx’s possession. This means that the guarantee starts the minute you pick up your shipment at the FedEx Hold Location, or the minute FedEx drops it off if you chose to have delivery beyond the hold location.
Within 3 hours of FedEx release, you must send us an email with your name and order number along with a clear picture of the dead animal on a white background, out of the bag, and showing a hand written date of receiving, to support@reefs4less.com. We are super sticklers about this rule, the timing, and these procedures. Sorry in advance if you don’t follow them.
If the above seems too onerous, try our 5-day guarantee. You’ll pay more, but you will get 5 days (That’s 120 hours or 7200 seconds). The same rules apply as above but you’ll get that extra time.
You will get a refund on the dead animal. We do not refund shipping or any other fees. Give us 5 working days to handle your claim once it is submitted. Reefs4less.com reserves the right to reship at our discretion.